Privacy Policy

1. Information We Collect

We collect information that helps us deliver our cleaning services, respond to enquiries, and maintain the website.

• Personal information: your name, email address, phone number, property address, booking details, and other information you provide when requesting a quote or contacting us.
• Usage data: details about how you use our website, including pages visited, search terms, device information, browser type, IP address, and technical diagnostics.
• Cookies and tracking: information collected through cookies, local storage, and similar technologies to improve our website performance and user experience.

2. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries, provide service estimates, and schedule appointments.
• To perform, manage, and communicate about the cleaning services we offer.
• To improve our website, monitor usage patterns, and optimise content and navigation.
• To send service confirmations, operational updates, and occasional marketing communications where permitted.
• To comply with legal obligations, protect our rights, and prevent fraud or abuse.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to provide basic website functionality, remember your preferences, and gather analytics data. Cookies are small files stored on your device.

You may choose to disable cookies through your browser settings, but some website features may not function correctly if cookies are blocked.

4. Disclosure of Information

We may share personal information with trusted parties in the following circumstances:

• With service providers who assist in operating our website, email communications, customer support, and marketing.
• With contractors and partners delivering cleaning services, when necessary to complete a booking or carry out agreed work.
• To comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety.
• During a business transfer, merger, acquisition, or sale of assets, subject to privacy protections.

5. Data Security

We implement appropriate physical, technical, and administrative safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your data, no system is completely secure. You should also take care when transmitting information online.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, comply with legal requirements, resolve disputes, and enforce agreements.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, or delete your data, and the right to restrict processing.

If you wish to exercise any of these rights, please contact us at contact@sydneycrimecleaners.com.au.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from minors without parental consent.

9. Third-Party Sites

Our site may contain links to third-party websites. This policy does not apply to those sites, and we recommend reviewing the privacy policies of any external websites you visit.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The date of the latest revision will be published on this page. Continued use of the website after changes means you accept the updated policy.

11. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at contact@sydneycrimecleaners.com.au.